The Gonepmkl Promise

At Gonepmkl, we believe your pet deserves products that support a happy, active lifestyle — and that starts with a reliable delivery experience.

Every order is handled with care from the moment it’s placed to the moment it arrives at your door.

To keep our products accessible while maintaining quality, many of our items are shipped directly from trusted global manufacturing partners. This allows us to offer well-designed pet essentials without unnecessary markups.

1. Order Processing & Shipping Fee

All orders are reviewed and prepared to meet our quality standards before shipment.

Processing Time:
2 business days

Shipping Fee:
$5.99 flat rate (worldwide)

Please Note:
During peak periods such as holidays, promotional events, or high order volumes, processing times may extend up to 5 business days.

2. Estimated Delivery Times

As we work with global fulfillment partners, delivery times may vary depending on your location.

We appreciate your patience as we ensure your order arrives safely and ready for your pet to enjoy.

3. Order Tracking

Once your order has been shipped, you will receive a confirmation email with your tracking number.

Tracking Updates:
Please allow 1–3 business days for tracking information to update after the shipping label has been created.

If tracking updates are delayed, your order is still in transit and on its way to you.

4. Customs, Duties & Taxes

For international orders, shipments are sent under DDU (Delivered Duty Unpaid) terms.

This means:

• Import duties, taxes, or additional fees may be charged by your local customs authority
• These charges are the responsibility of the customer
• Gonepmkl is not responsible for delays caused by customs processing

Customs fees are generally uncommon for most pet accessories, but policies vary by country.

5. Order Changes & Cancellations

We begin processing orders quickly to ensure timely delivery.

If you need to make changes or cancel your order, please contact us within 12 hours of placing your order:

Email: support@gonepmkl.com
Phone: +1 (606) 755-1196

Once your order has entered processing, we are unable to modify or cancel it.

6. Lost or Damaged Packages

We are committed to ensuring your order arrives in good condition.

Damaged Items

If your order arrives damaged:

• Contact us within 72 hours of delivery
• Include clear photos of the damaged item

We will review the case and arrange a replacement as quickly as possible.

Lost or Stolen Packages

Gonepmkl is not responsible for packages marked as “Delivered” by the shipping carrier.

If your tracking shows “Delivered” but you have not received your package:

• Check with neighbors or others in your household
• Contact the shipping carrier (USPS, UPS, FedEx, etc.) to file a claim

We are happy to assist by providing tracking details, but we cannot issue refunds for packages confirmed as delivered to the provided address.