Shipping Policy
At Desigen, we are committed to providing a smooth and reliable delivery experience for every customer.
This Shipping Policy explains how orders placed on www.gonepmkl.com are processed, shipped, and delivered.
Order Processing
Once your order is placed, we will begin processing it as soon as possible.
Order processing usually takes 1–5 business days. During peak seasons, holidays, or promotional periods, processing times may be slightly longer.
You will receive a confirmation email after your order has been successfully placed.
Shipping Time
Estimated delivery time may vary depending on your location, shipping carrier, and customs processing.
Most orders are delivered within 7–20 business days after shipment.
Please note that delivery times are estimates and may be affected by weather, customs clearance, logistics delays, or other factors beyond our control.
Shipping Confirmation
Once your order has been shipped, you may receive a shipping confirmation email with tracking information if available.
Please allow some time for tracking details to update after the package has been dispatched.
Incorrect Shipping Information
Please make sure your shipping address is complete and accurate before placing your order.
Desigen is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.
If you notice an error in your shipping address, please contact us as soon as possible at:
Email: support@gonepmkl.com
Phone: (424) 374-2914
Lost or Delayed Packages
If your package appears delayed, please contact us and we will do our best to assist you.
However, Desigen is not responsible for delays caused by shipping carriers, customs, weather conditions, or other uncontrollable circumstances.
Contact Information
For shipping-related questions, please contact us:
Company Name: BRAIN A LIMITED
Address: SHOP NO. 227, PODIUM LEVEL 2, THE WESTWOOD, 8 BELCHER'S STREET, HONG KONG
Email: support@gonepmkl.com
Phone: +1(424) 374-2914
Website: www.gonepmkl.com